Ticket type scanning identification
complete
Rob McGreavey
clearer ability to distinguish ticket types (child vs adult for instance) when scanning tickets on turnstiles to make it easier to avoid an adult using a child ticket - could the scan screen have a different colour for each type or even something like green for full price adult ticket, amber for any concession reduction and red for already scanned
Michael Crawley
marked this post as
complete
D
David Mathews
I think for us having some way to know it's a multiple person ticket. EG family and it lets in more than one person.
Michael Crawley
Hi Everyone. Following up on this, we are currently rebuilding our scanning app. I am keen to clarify the ask. Currently, we have the following logic:
A valid adult ticket will scan green
A valid child ticket will scan green
A valid adult ticket which has already been used will scan orange
A valid a child ticket which has already been used will scan orange
A fake ticket / ticket for the wrong game will scan red
Would you want to be able to configure it so that a valid child ticket would scan orange instead of green?
One option we are considering is giving you the ability to set the scan colour for each ticket type when you create the tickets, so you have complete control.
Would love to hear any thoughts on this! It is a popular request.
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Gavin Smith
Michael Crawley it would be good to be able to set different colours for the tickets. It would be help to quickly identify if it's an adult, concession or U13 ticket.
Even if the header of the ticket could be a different colour, so the bulk of it is always green for a valid ticket for easy confirmation then a section of it could be different to identify it as each one.
Then keep orange as already scanned & red as wrong ticket (if it could say what the ticket is/was for the wrong one, this can help resolve the confusion quicker)
Michael Crawley
Gavin Smith Thanks Gav.
David Mathews Barry Higgott Steve Lundell cameron Edmund Copping Neil Tom Gathern Rob McGreavey. Do you have any other thoughts on your end?
cameron
Michael Crawley
I think ticket has been used = Orange for any type of ticket makes sense.
I think ticket for wrong game/ error = Red for any type of ticket makes sense.
Orange/red for me are “warning” colours so investigate further.
I know the original ask was to differentiate between adult/child but I would have it that a different colour is assigned to a ticket type for approval. It could be admin assigned or automated (I would automate) but it would then be standard for all games so that we can say to turnstile operations
Ticket type a = yelllow
Ticket type B = blue
Ticket type C = purple
It could then cover hospitality and events
Steve Lundell
Michael Crawley a colour scheme to differentiate all types will be the ideal outcome. If it is manually configurable that would work - we colour code our physical tickets to make identification easier, so if we could assign the same colours to the scanning app that would be a nice easy, visual aid for the guys on the ticket booths to refer to.
Michael Crawley
Steve Lundell Gavin Smith cameron
Thanks a lot for your responses. Here is the kind of thing I am imagining, with the standard green, orange, red along the top.
Green = valid ticket
Orange = valid but needs a review (already scanned, admits more than 1 etc)
Red = not valid
Then underneath, we display a second colour which clubs can configure by ticket type. You could make this different between hospitality and standard, too.
Let me know your thoughts (and if you have a preference between the ways of displaying the blue)
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cameron
Michael Crawley Looks good. I am not massively wedded to either design, left maybe a little more but not a hill to die on for sure haha
Steve Lundell
Michael Crawley I prefer the left option. Not sure if maybe the colours could switch? So whole main background goes green (or orange etc) the the top part that is currently green matches the custom ticket colour?
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Gavin Smith
Michael Crawley I too prefer the left option to be colour-coded as we see fit.
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David Mathews
+1 for this!